How are product and surface requirements reviewed?
Identify the material and finish, then share the manufacturer or installer care instructions. A stone-look surface may be porcelain, quartz, marble or another material; appearance alone is not enough to select a cleaning method. Describe surfaces that should be left alone until instructions are confirmed.
Hardwood and engineered wood
Tell us about the finish, recent refinishing, damaged areas and manufacturer restrictions. Cleaning must follow the applicable care instructions. Do not assume a steam mop, wet treatment or an all-purpose product is suitable simply because it worked on another floor. Restoration and refinishing are different from routine cleaning.
Natural stone, quartz and delicate fixtures
Identify the countertop, shower and flooring materials individually. Share restrictions for coated hardware, specialty metals and stone sealers. Acidic, abrasive or otherwise incompatible treatments should not be chosen without confirming material-specific guidance. Cleaning does not repair etching, worn sealers or damaged finishes.
What should I include in my request?
List the room, material if known, care instructions, preferred product and any existing damage. A few clear photos can support the discussion but do not replace material identification. High-access areas, delicate displays, heavy furnishings and restoration needs require separate review.
Agree on exclusions as well as tasks
Write down surfaces that need a particular method and those excluded from the visit. If the correct instructions are unavailable, discuss an alternative scope instead of assuming every finish can receive the same treatment. Bring changes to the team before a recurring visit.
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